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Returns Policy
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Mobile Data Solutions Policy on Returning Faulty Product
Effective from 18 September 2006. Subject to change without notice. |
- To the extent permitted by law, all goods are sold on a ‘No Returns’ basis unless specifically agreed in writing by an authorised Mobile Data Solutions representative.
- To the extent that the manufacturer will provide credit to Mobile Data Solutions for the
return of faulty product Mobile Data Solutions will extend this offer to the customer. Where
the manufacturer only offers repair or replacement of faulty product the customer
must deal directly with the manufacturer or acting service agent. Please see A to Z of manufactuer warranty contact details (subject to change without notice).
- To accept faulty product for return to the manufacturer Mobile Data Solutions requires
confirmation that the period between the original purchase by the customer and
the request to return the product, or the period from date of purchase by the end
user to the date of return by the end user to the retailer is within the
manufacturers warranty period. A copy of the retail sales invoice combined with a
copy of the credit voucher from the retailer to the customer would be deemed to be sufficient proof. Failure to provide such proof will result in rejection of the claim.
- All claims relating to the return of product to Mobile Data Solutions will require the customer
to first contact the Mobile Data Solutions Returns department and request a Return Material
Authorisation (RMA) number orders@mobiledata.com.au. Any RMA issued by Mobile Data Solutions
will remain valid for seven (7) working days from the date of issue.
RMA numbers must be clearly marked on the outside of ALL shipping cartons used to return goods. Shipments may be rejected if the RMA number is not visible and/or has expired.
- If a replacement product cannot be provided then Mobile Data Solutions reserves the right
to credit the customer at Mobile Data Solutions’s current sell price.
- It is the customer’s responsibility to return product to Mobile Data Solutions and as such
Mobile Data Solutions will not accept any responsibility for freight charges nor accept
responsibility for damages or losses suffered by the customer during the return
freighting process. A positive Proof of Delivery must support claims for product loss attributable to Mobile Data Solutions.
- All goods received are accepted subject to check and are not deemed as
confirmed until the credit is issued.
Products found to be damaged by the customer will be returned at
the customer’s expense.
Mobile Data Solutions will notify the customer within 48 hours of receipt of any discrepancy. Any variation between the item/s and or quantity of items within the return and the RMA may result in ALL items being rejected.
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